Fully Supported
Serving exhibitors at trade shows has certainly taught us the
importance of prompt and effective technical support. You just
want the system to work and not have to stress over it. We
understand.
On-site, 24/7 support: we are committed to attending
each and every trade show and market at which our customers
exhibit. This is the level of support that we would expect from
our technology partners. We want your show to be as successful
as possible.
Priority vs. On-Demand support: most of our customers
appreciate the level of service that comes with our Priority
Support plan. However, there are a few customers who have the
resources and willingness to do-it-themselves and choose the
On-Demand plan. We offer both plans to give you a choice.
| Priority Support
Features |
On-Demand Support
Features |
- Guaranteed attendance by Upward Technologies
technicians at the market/show you sign up for.
- Connecting your PC(s), Printer(s), business card
scanner(s), and docking cradle(s) ensuring all
function properly.
- Installing the latest OrderXpert product
enhancements.
- Transferring latest customer and product
information exported from your business software
into OrderXpert.
- Configuring OrderXpert’s settings for the
current market.
- Optimizing product photo images for high
performance.
- Installing fresh or recharging batteries in each
scanner.
- Complete configuration and testing of each
scanner.
- Optionally printing and collating customer
barcode sheets to scan from both master and sales
rep copies.
- Training refresher sessions for sales reps and
system administrators.
- 24 hour priority support during market.
- Free use of loaner equipment in the event of a
hardware failure.
- Unlimited telephone and e-mail support for the
entire term of the agreement.
- Free software enhancements and upgrades.
|
- Possible attendance at the
market/show you exhibit at.
- Support will only be provided
upon request.
- Support calls will be
addressed after priority support calls have been
completed.
- Software enhancements and bug
fixes will only be installed upon request.
- Free software enhancements and
upgrades.
|
